Office Assistant / Receptionist

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Job Description

Join our dynamic team as an Office Assistant/Receptionist, where your energetic and organized approach will be the heartbeat of our office operations. In this vital role, you’ll be the first point of contact for visitors and clients, ensuring a welcoming environment while efficiently managing administrative tasks. Your technical proficiency, excellent communication skills, and positive attitude will help keep our office running smoothly and foster a professional, friendly atmosphere. This paid position offers a fantastic opportunity to develop your administrative skills in a vibrant workplace.

Responsibilities

Phone / In-person / Email

  • Answer the main phone - Greet clientele via phone in a professional manner and assist accordingly. Voicemail is to be checked throughout the day to ensure all clientele have been assisted.
  • Assist Clientele in picking up products including processing payments. Responsible to maintain pickup log including sending reminders via salesforce to clientele every Monday.
  • Manage the main email box. Process all emails including entering new estimates and sample requests into salesforce. (Training will be provided)
  • Client requests are received throughout the day on a consistent basis and will need to be processed hourly.

Salesforce (training will be provided)

  • Set up new client accounts in salesforce.
  • Process web leads and customer service requests received via cases in salesforce
  • Review existing accounts and update contacts as needed on a weekly basis.
  • Assist in merging duplicate accounts in salesforce.
  • Review any rejected salesforce entries and process them accordingly.

General

  • Responsible to maintain inventory of office, kitchen, and upstairs cleaning supplies. Work with the Director of Operations and Purchasing to replenish as needed.
  • Monitor the front area and assist in processing any packages, mail etc to keep the area presentable
  • Work with maintenance to ensure mail is checked daily and taken to the post office
  • Provide coverage to ensure travelers are scanned in system (training provided)
  • Assist in the preparation of marketing packages as needed.
  • Assist with Labeling and fulfilling product samples as needed.
  • Monitor printers to ensure toner is replenished.
  • Assist in ordering group lunches for staff meetings as needed.
  • File as needed
  • Administrative duties as requested.

Qualifications/Requirements:

  • Salesforce user experience is preferred but not required. Salesforce training will be provided.
  • Extensive experience with Microsoft Outlook, Internet required
  • Experience with Microsoft Excel and Word required. Advanced not required.
  • Time Management skills
  • Customer Service skills
  • Computer skills / Microsoft Outlook
  • Neat and organized
  • Ability to work in a team atmosphere
  • Ability to communicate in a clear and concise manner to achieve the intended objective
  • Ability to adapt to change

Americans with Disabilities Specifications: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Scale: $24 - $26

Bonus Bucket: (depends on hourly pay)

Introductory Period: 90 Days

After Thirty Days:

  • Health Care and Paid Holidays

Paid Time Off (PTO): 10 Days

After One Year:

  • Ability to contribute to the company 401(k) plan
  • Safe Harbor Plan 3% of your salary
  • Profit-sharing Plan

Other Opportunities:

  • Year-end performance bonus (if warranted)
  • Annual increase (if warranted)
  • Transit Check
  • Voluntary Benefits from Extensis (Dental Plan, Vision Plan, Short Term Disability, Beyond Perks, Term Life Insurance, Flexible Spending, Long Term Disability, Credit Union, Group Home/ Auto Insurance, Critical Illness Insurance, Pet Benefit Plan, Section 529 College Savings, Pre-paid Legal Services, and Aflac)

Expected hours: 40.0 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Vision insurance

Work Location: In person